CUSTOMER SERVICES
There’s always a friendly welcome at our Customer Service Desks, situated at the entrances of the red, green, yellow and blue malls.
Our friendly Customer Service staff can help with:
• Centre opening times
• Sale of intu Metrocentre Gift Cards
• Directions to shops
• Metrognome Merchandise
• Ideas on where to eat
• Public transport information
• Lost property and children
• Car parking/ alternative route maps
• Free pushchairs
• Boobaloo cabs for hire
• Information on Centre Events and Promotions
• Designated car parking spaces for orange or blue badge holders in every car park
• Shopper lockers (see information below)
For further information please contact Customer Services on 0191 493 0219 or e-mail
metrocentre.information@intu.co.uk
Here to Help Customer Lounge
Our new Here to Help Customer Lounge is situated in Lower Blue Mall at the base of the Bus/Train Station escalators leading into Blue Mall.
All existing Customer Services facilities provided by intu will be based in the lounge alongside the brilliant intu Metrocentre Recruitment Team and Go Smarter Travel Coordinators. Partnering the centre in this fantastic new refit is Go Smarter, a sustainable transport campaign. Helping to fund the brand new lounge, their primary aim is to encourage customers, retailers and staff travel to work in a more sustainable way.
The new lounge also allows shoppers at the centre a place to relax with the daily newspapers and surf the internet on our ipod bases.
Collect Plus
Collect + is a convenient and easy to use parcel delivery and returns service. Be safe in the knowledge your parcel will be delivered to us and you will have the freedom to get on with your day.
Simply arrange for your parcel to be delivered to intu Metrocentre and pick it up here at our Here to Help lounge in Lower Blue Mall. With Collect + it is also possible to return packages back to participating retailers.
Wi-Fi Availability
Free Wi-Fi is available throughout intu Metrocentre. Please search for the intu Metrocentre Free Wi-Fi connection in your mobile device settings.
Lost Property
For all lost property enquiries please call Customer Services on 0191 493 0200 between 09.00am and 5.30pm.
Buggies and Boobaloos
intu Metrocentre Boobaloos are available for hire from all Customer Service Desks. There is a charge of £3.00 per hour for hire of Boobaloos along with a returnable cash deposit of £10. Boobaloos are suitable for children aged between one and seven years old.*
Metrognome Buggies are available to hire free of charge from all Customer Service Desks (£10 cash deposit needed). Buggies are suitable for children aged over 6 months to a maximum height of 90cm (3ft).
*Children must be between one and seven years of age and no taller than 90cm (3ft).
Lockers
A user friendly ‘Shoppers Locker' service is provided at intu Metrocentre by ulockers limited. Lockers are currently located at two locations: Upper blue mall, near Greggs and lower Yellow Mall, behind the Customer Services Desk.
Lockers are available in two convenient sizes:
• Medium: ideal for most items of shopping, will take a large carrier bag or two with ease.
• Large: when you need that extra space for multiple items, or for storage of a rucksack or roller suitcase, great to share.
Lockers can be rented for a period of 2, 4, or 10 hours (sorry, no overnight storage allowed). Once rented, lockers can be accessed as often as required at no additional cost.
Locker charges
Medium Locker: 2 hours £3.00, 4 hours £4.00, 10 hours £5.00
Large Locker: 2 hours £4.00, 4 hours £5.00, 10 hours £6.00
Medium lockers - fits shopping, Large lockers - small case
• Any overtime is payable on return - your locker will remain securely closed.
• All rentals include up to £500 contents insurance cover (terms apply).
• All lockers are remotely monitored, covered by CCTV and alarmed for your peace of mind.
Assisted Changing Facility
intu Metrocentre’s assisted changing facility is located on the Upper Red Mall close to Debenhams. The facility has a Horcher unilift track hoist, changing bench with shower and a lima lift toilet.
The facility is operated on a free of charge membership scheme. Membership is granted by registering at the red customer service desk on the ground floor. Please provide a valid form of ID (driving license, utility bill or passport) when registering. When joining you will be given a familiarisation tour of the facility and given a paper copy of the equipments instructions.
Please note that we do not provide slings and advise you to check with your sling manufacturer to ensure they are compatible. Due to the specialist needs of individuals intu Metrocentre staff are unable to provide assistance in the use of this facility. Carers and support workers are welcome to become members rather than the individual using the facilities.